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  • Quin Systems Ltd.



    Quin systems  takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact: info@quin.co.uk

    Our personal information handling policy and procedures have been developed in line with the requirements of the 1995 European Union Data Protection Directive (Directive 95/46/EC) and the General Data Protection Regulation (in force from 25 May 2018) and applicable national law.

    This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.

    Our Contact Information (Data Controller)
    Quin Systems Ltd.

    Oaklands Business Centre
    Oaklands Park
    RG41 2FD
    United Kingdom
    Telephone: +441189771077

    Company Email: info@quin.co.uk

    Company Website:  www.quin.co.uk

    What we do with your personal data

    We process personal data only for the purpose for which they are collected. The purpose is dependent on whether you use only our website, or additionally, our services. If you use our services you are required to register and we collect your personal data. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications, but that will only occur in the case we have your consent or another legal justification for doing so.

    From our Customers / Clients we process and retain personal data for the following purposes and periods, with the applicable legal basis.

    The purpose of processing the data is for

    • Communications, marketing and intelligence
    • Administrative enquiries
    • Contact management
    • Customer Support

    The Legal basis is in our legitimate interest of Communications, marketing and intelligence, Business operations and due Diligence and we retain the data until consent is withdrawn

    From our Site Visitors we process and retain personal data for the following purposes and periods, with the applicable legal basis.

    The purpose of processing the data is for Communications, marketing and intelligence.  The Legal basis is that we have the data subject’s consent and we retain the data until consent is withdrawn

    From our Suppliers we process and retain personal data for the following purposes and periods, with the applicable legal basis. The Legal basis is in our legitimate interest of Business operations and due Diligence and we retain the data until consent is withdrawn or the contract is ended.

    What personal data do we collect?

    The personal data we collect depends on whether you just visit our website or use our services. If you visit our website, you do not need to provide us with any personal data. However, your browser transmits some data automatically, such as the date and time of retrieval of one of our web pages, your browser type and settings, your operating system, the last web page you visited, the data transmitted and the access status, and your IP address.

    If you use our services, personal data is required to fulfill the requirements of a contractual or service relationship, which may exist between you and our organisation.

    We collect:

    • Email, Social Networks
    • Location Information
    • Name
    • Online Identifiers
    • Telephone contact details

    Who might we share your personal data with?

    To maintain and improve our services, your personal data may need to be shared with or disclosed to service providers, other Controllers or, in some cases, public authorities. We may be mandated to disclose your personal data in response to requests from a court, police services or other regulatory bodies. Where feasible, we will consult with you prior to making such disclosure and, in order to protect your privacy, we will ensure that we will disclose only the minimum amount of your information necessary for the required purpose.

    For Customers / Clients, Site Visitors and Suppliers, we transfer personal data to the Zoho Corporation in the United States who is the Processor of the data.

    When a Processor or Controller is in a country outside the EU, we apply the necessary safeguards which may include, confirming whether the EC approves of transfers to the country, whether we need to use the EC’s model contracts or, if the transfer is internal to our organisation, commitment to Binding Corporate Rules. Details of these safeguards may be obtained by contacting us directly.

    How do we look after personal data?

    We limit the amount of personal data collected only to what is fit for the purpose, as described above. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic. We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.

    How can you access your personal data?

    You have the right to request access to any of your personal data we may hold. If any of that information is incorrect, you may request that we correct it. If we are improperly using your information, you may request that we stop using it or even delete it completely.

    If you would like to make a request to see what personal data of yours we might hold, you may make a request here.

    Where you have previously given your consent to process your personal data, you also have the right to request that we port or transfer your personal data to a different service provider or to yourself, if you so wish.

    Where it may have been necessary to get your consent to use your personal data, at any moment, you have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal data without affecting the lawfulness of processing based on consent before your withdrawal.

    Our Supervisory Authority

    You have the right to lodge a complaint with any Supervisory Authority. See our Supervisory Authority contact details below

    United Kingdom
    Water Lane, Wycliffe House
    Wilmslow – Cheshire SK9 5AF
    +44 1625 545 745

    Website legal information

    The information contained on this web site is for information purposes only. Although every attempt has been made to ensure its accuracy, Quin Systems (‘Quin’) assumes no liability for inadvertent errors.
    Quin reserves the right to make changes without notice to the products described on this website in order to improve design or performance and for further product development. Examples given are for illustration only, and no responsibility is assumed for their suitability for particular applications.

    External Links
    Quin assumes no responsibility for external links from this website. These links provide no warranty or guarantee of suitability for whatever application you are considering.

    QUIN and SERVOnet are both registered trademarks of Quin Systems Ltd.
    Other trademarks used are with permission of their respective owners.

    Website Owner
    This web site is the property of Quin Systems Ltd. Oaklands Business Centre, Oaklands Park, Wokingham, BERKS RG41 2FD UK Registered in the UK registration number 1782394.

    Privacy and Cookies


    We have a legal duty to protect the privacy of all personal and business data obtained from you while you are using this website. This privacy policy explains what information we may collect from you and the purposes for which it will be used. By using this website you give your agreement to the data practices described in this policy.
    This website only collects personal and business data from you with your permission, for example if you register or fill in a form. No personal or business data is collected from you without you knowing about it.
    Some web usage and technical information is collected by this website to help us improve our service to you, but this does not contain any personal data.

    Changes to this policy

    We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

    1. What information do we collect and how do we use it?

    Depending on which services you use on this website, you may be asked to provide information, or we may collect information from you as explained below.

    1.1 Information that you provide to us

    We collect and process data that you provide for specific purposes. You may be asked to provide information about yourself when you use certain site facilities. This may include personal information such as your name, email addresses, mailing address and telephone number. We use this data to provide you with the information, products or services that you request from us and to communicate with you. We may keep a record of any contacts you have with us. We may use the information that you provide for record keeping, statistical, or research purposes.
    We only retain this information where required to do so by law – for the length of time needed to provide the service or information you have requested (including any retention period specified by law or by government policy).
    If you are a registered user, we may use your details to offer personalised or local services, to notify you of changes to our service, to ask your opinions and to help us to improve our services.

    Information you submit voluntarily is used to provide you with the information you have requested and will not be passed to any third party other than our distributors.

    2. Website usage information

    As well as the information that you provide to us as set out above, we receive and store a range of website usage information whenever you use this website. We use this to:
    • assess the effectiveness of marketing campaigns
    • develop and deliver services and information that better meet your needs
    Web usage information is collected by our web server and from other sources including page tagging techniques using JavaScript and cookies. We use IP addresses and cookies to analyse website usage trends, understand user journeys and gather broad demographic information for aggregate use. IP addresses and our cookies are not linked to personally identifiable information.
    The type of website usage information that we collect during your visits to our site includes, for example, the date and time, pages viewed or searched for and other information relating to your usage of our website.


    Cookies are small pieces of data given to your browser by a website which may be stored as text files in the cookie directory of your computer. Cookies are not programs and cannot collect information from your computer.

    Each website may send cookie data to your browser which may save it if your browser’s preferences allow it to do so. To protect your privacy your browser only returns a cookie to the website that sent you the cookie and does not send it to any other website. A website cannot access your cookie directory or information on your computer; instead relevant cookies are included by your browser within each request you make to the website. A website can only obtain cookie data that your browser sends to it.
    You do not have to accept cookies and you can change the settings within your browser to accept all cookies, reject all cookies, reject cookies from certain websites, notify you if a site is requesting to set a cookie, and set various other options.

    Switching off cookies will still allow you to view the majority of content on our site, however, it will prevent you logging in and so accessing personalised information. It will also stop us remembering your login User ID if you ask us to do so, and may restrict your use of our interactive tools and some of the services available through linked sites.

    2.1.1 Further information about cookies

    For further information about cookies, please refer to:
    • your browser’s Help function
    • your browser provider’s website

    3. Information sharing and disclosure

    We will only disclose your information to others where there is a lawful basis to do so. We will not disclose your information except where:
    • this is necessary to provide or complete a relevant service to you (for example to a distributor);
    • this is necessary for the purposes set out in this privacy policy;
    • this is required by applicable laws or court orders (for example to prevent or detect crime); and
    • you give us permission to do so
    We will not sell, rent or disclose your information to any third parties other than those set out in this privacy policy without your consent.

    4. Third party content and linking to other websites

    This website contains links to many other websites. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website. The operators of other sites may collect information from you, which will be used by them in accordance with their own terms and conditions, and privacy policies.
    This privacy policy applies only to Quin’s website. We are not responsible for privacy practices within any other websites. You should always be aware of this when you leave this website and we encourage you to read the privacy statement on any other website that you visit.
    We embed external content from third-party websites such as YouTube, including cookies. This content is not published on our website. It is delivered using devices and services from third party sites that can be inserted into our site such as media players, RSS feeds and widgets. These websites may use cookies. Their content is subject to the privacy policy of the relevant third-party provider and not ours.
    See for example:

    5. Voluntary Submission
    Quin does not collect personally-identifying information about any individual Quin website user except when knowingly provided by such individual. You always have the option not to provide the information we request.
    The password-protected section of www.quin.co.uk uses identification you have been given by Quin for the specific purpose of accessing the product support data.